Shipping policy

Shipping Policy

Thank you for shopping with Sugar Collective! Please review our shipping policy below.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. During high-volume periods (holidays, promotions), processing may take slightly longer.

Shipping Time

Once your order ships, delivery typically takes 7–21 business days, depending on your location and the product ordered. Some items may ship separately and arrive at different times if your order contains multiple products.

Order Tracking

You'll receive a shipping confirmation email with tracking information once your order ships. Please allow 24–48 hours for tracking numbers to update after you receive them.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order details.

Delays

While we work hard to ensure timely delivery, occasional delays can occur due to customs processing, high demand, or carrier issues beyond our control. We appreciate your patience and will notify you of any significant delays affecting your order.

Lost or Missing Packages

If your tracking shows delivered but you haven't received your package, please contact us at hello@shopsugarcollective.com within 7 days so we can assist you.

Questions?

If you have any questions about your shipment, reach out to us at hello@shopsugarcollective.com.